Electronic Ordering Platform Terms and Conditions

Intellectual Property

The content, functions, and information of “this electronic platform” are held by the platform operator, ReNeu Health Products Limited, and are protected by relevant suppliers’ rights, international trademarks, copyrights, and intellectual property laws.

Registration

You must register with us when using the service or placing an order. By registering, you declare (and we have the right to rely on this declaration) that you are 18 years of age or older and have the capacity to enter into a legally binding contract.
You declare to us and all suppliers of goods through our electronic platform that all orders you place through our electronic platform will be within the scope of your contracting authority.
In consideration of your use of our services, you agree to provide true, accurate, current, and complete information about yourself when filling out the registration form; and to maintain and promptly update your registration information to ensure that it is true, accurate, current, and complete. If wehave reasonable grounds to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right tosuspend or terminate your registration.

Ordering

Unless otherwise specified, we are not the seller or supplier of the goods. We are responsible for managing the electronic platform, arranging the order processing, and completing the provision of goods you order from suppliers through our electronic platform.
When you place an order, you indicate your intention to purchase the goods from the supplier at the specified price. Once submitted, the order cannot be canceled, even if we have not yet accepted or rejected your order.
We will confirm receipt of your order via email. This confirmation email will provide:

1. Details of the price charged,
2. Your order tracking information, and
3. Estimated shipping and delivery information.

This communicationsignifies our acceptance of your order on behalf of the supplier. You can track the status of your order online.
Orders we accept will only cover the goods specified in the confirmation and may not include all items you ordered. If this is the case, you will be accepted for the remaining items of your order when we further issue acceptance confirmation for those items.
The availability of goods in stock displayed online will be regularly updated by the supplier. However, it should not be relied upon as adefinitive statement of whether the goods you intend to purchase are actually in stock.
We reserve the right to refuse or cancel orders at our sole discretion for any reason, including but not limited to:

• Insufficient stock of the goods you ordered;
• Inability to arrange delivery to your area; or
• Incorrect pricing of one or more items you ordered due to human or computer error or incorrect pricing information provided by the supplier.

If we cancel your order, we will notify you via email and processany refunds as soon as possible, but in any case, within thirty (30) days from the date of your order, any amounts deducted from your credit card will be credited back to your account. You accept that we are not liable for any compensation for your dissatisfaction.

Pricing and Payment

We will make all reasonable commercial efforts to ensure that our electronic platform displays accurate and up-to-date prices. However, as prices for various goods are typically updated by suppliers, we cannot list exact prices before accepting your order.
If the price of the goods is higher at the time we intend to accept your order than the price at which you placed your order, we will:

1. Cancel your order, or
2. Contact you to inquire if you wish to pay the higher price or cancel your order.

If we cancel the order and you have made any payment, we will refund you. You agree and accept thatwe are not liable for any compensation for your dissatisfaction.
We only accept payments via PayPal, credit cards, and cash orbank transfer. By placing an order, you authorize us to charge the amount of the goods using the credit card you specified at the time we accept your order. Ownership of the goods will not transfer to you until payment is received.
We use third-party payment services to conduct online transactions. By placing an order, you agree and accept that, subject to their terms and conditions, your credit card information will be collected, processed, and stored by us and the payment service provider. You agree andaccept that you bear any losses incurred or arising from any credit card transactions, and we will not be liable for any such losses, in whole or in part, under any circumstances.

Delivery

Except for the first two days of the Lunar New Year and when a typhoon warning signal of number eight or above or a black rainstorm warning is in effect, we only deliver to specific areasin Hong Kong from Monday to Friday. We currently do not deliver to remote areas, outlying islands, or buildings without lift facilities. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will collect the orderedgoods from our logistics center, and in any circumstance, we will not accept order cancellations or refunds.
We will deliver the goods you ordered through our staff or third-party suppliers to the delivery address you provided. When you confirm receipt of the goods, you agree to present a photo ID upon request. When the goods are delivered to the address you provided, they are considered delivered to and received by you. If you are unable to receive the goods for any reason, you agree and accept that we have the right to charge you additional fees or cancel your order.
Unless otherwise specified, we will use all reasonable commercial efforts to deliver within 48 hours of accepting your order.
We may deliver once or in multiple shipments, and some goods may be delivered directly by the supplier. Any time and date for sending goods or the time required for delivery are estimates only. If we fail to meet any specified shipping or delivery dates or times, we will notify you of the status of your order. You agree and accept that under any circumstances, we will not accept order cancellations or refunds.
Once the goods you purchase have been delivered to you, you will become the owner of the goods. When the goods have been delivered to you, you assume all risksof holding the goods, and we will not be responsible for any loss or damage to them.
Unless otherwise specified, a delivery fee of HKD 80 will be charged for each delivery. We currently offer free delivery for orders over HKD 500.

Returns or Exchanges

Unless otherwise specified, returns or exchanges of goods are not accepted. Please read the return or exchange policy specified by the supplier before placing your order.
According to individual suppliers’ return or exchange policies, if the goods you
ordered are faulty, defective, or damaged (not due to your fault), or if the goods are not what you ordered, or the delivered quantity is incorrect, you may return or exchange them within seven (7) days from the date of receipt, provided that:

1. The return or exchange policy applies;
2. The goods are unused and in their original sale condition, along with all parts and accessories provided with the goods, including manuals, certificates, labels, tags, consumables, bags, and boxes;
3. The packaging of the goods must be in the condition it was delivered to you; and
4. The request for return or exchange is sent through our live chat to our customer service representative within the specified period by the supplier, and the goods must be returned to the supplier via our free collection service at the delivery address.
5. You agree and accept that whether a product exchange is accepted depends on stock availability.

You agree and accept that whether to accept the return or exchange of goods is at the supplier’s sole discretion. In any case, we will not accept direct returns to us or be responsible for any damages incurred by you for any reason.

Warranties and Representations

We do not represent or warrant that access to our electronic platform (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable, or error-free.
We do not represent or warrant that our electronic platform or any of its content will be accurate, complete, or reliable.
We do not represent or warrant:

1. That any services (whether provided by us or not) will be provided with appropriate care and skill; or
2. Thatany goods (whether provided by us or not) will be of merchantable quality or fit for any particular purpose (even if that purpose has been disclosed to us in advance).

You agree that no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect such data, we do not warrant and cannot ensure the security of any data you transmit to us. You transmit any data to us at your own risk.

To the extent permitted by law, we exclude all liability to you for the following (whether in contract, tort, or otherwise and whether or not due to our negligence):

1. Any technical, factual, textual, or typographical inaccuracies, errors, or omissions in our electronic platform (including the use of applications or software) or anyof the information contained therein;
2. The failure to provide our electronic platform (or any part thereof), goods, or services;
3. Any delay in providing, or failure to provide, or make goods or services
   available, or any negligent provision of goods or services;
4. Any goods not being of merchantable quality or fit for their intended purpose; or
5. Any misrepresentation related to our electronic platform, goods, or services.

Except as provided by law:

1. We will not be liable to you for any indirect or consequential loss, damage, or expense, including loss of profits, business, or goodwill arising from any issues you have notified us about; and
2. We will not be liable to you for any payment by way of compensation unless expressly stated in these terms and conditions.
3. You must comply with and conform to all applicable regulations and laws, including obtaining all customs, import, or other permits required for purchasing goods from our electronic platform. We make no representations or accept any liability regarding the export or import of the goods you purchase.
4. You agree that these limitations are reasonable given the nature of our electronic platform, especially since each time you purchase goods through our electronic platform, you enter into a separate contract with the supplier.
5. The above exclusions do not affect any statutory rights that cannot be excluded. However, in such a case, our liability (to the extent permitted by law) will be limited to the re-supply of the services or goods to you.

The above exclusions or limitations should be interpreted as independent and severable provisions within these terms and conditions.

Guarantee

You represent, warrant, and undertake that you will not:

1. Use our electronic platform for any fraudulent or illegal purposes;
2. Use our electronic platform to defame, insult, harass, stalk, threaten, or infringe the rights of others (including but not limited to the privacy or publicity rights of others);
3. Interfere with or disrupt the operation of our electronic platform or the servers or networks used by our electronic platform; or violate any regulations, procedures, policies, or laws related to the network;
4. Transmit or distribute any harmful or invasive code, viruses, worms, Trojan horses, or other computer code that may damage or interfere with the operation of any hardware, software, or equipment, or monitor the use of any hardware, software, or equipment;
5. Reproduce, copy, sell, resell, or exploit any part of our electronic platform (including applications or software) for any commercial purposes;
6. Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of our electronic platform (including applications or software);
7. Construct or replicate any part of the electronic platform without our prior written consent;
8. Create a database by systematically downloading and storing content, user content, or any content from the electronic platform; and
9. Infringe any copyright, design rights, or intellectual property rights of the goods.

Contract Termination

This electronic platform may terminate your browsing and visiting of “this electronicplatform” for any reason and without notice, resulting in the loss and destruction of any information and personal data you have transmitted or stored while browsing this site. All legal rights concerning ownership rights, declarations, limited liability, and indemnities, among others, will continue in effect.
The content, functions, and information of “this electronic platform” are held by the platform operator, ReNeu Health Products Limited, and are protected by relevant suppliers’ rights, international trademarks, copyrights, and intellectual property laws.

Links to Other Electronic Platforms

“This electronic platform” may link to other electronic platforms held by third parties not owned or controlled by the operator of “this electronic platform. “
We do not control the content, privacy policies, and operating practices of any third-party electronic platforms and assume no legal responsibility for them. Any complaints or disputes regarding the products or services of such third-party electronic platforms must be addressed directly with the respective electronic platform’s support. We will not assume any intermediary responsibilities or act on behalf of any party.

Applicable Law

These terms and conditions, the policies of “this electronic platform,” guidelines, and the registration information of the operator will be governed by Hong Kong law. Users must refer to these Hong Kong legal provisions regarding consumer protection or any legal conflicts.

Right to Amend Terms

“This electronic platform” reserves the right to modify, replace, or update these terms and conditions governing the use of this electronic platform. Your continued use of this electronic platform indicates your acceptance of such updates and changes.
Please review these terms of use for this electronic platform regularly. If you do not accept any changes to this agreement, please stop browsing or using this electronic platform immediately.

Contact Us

ReNeu Health Products Limited

Address: 17th Floor, Guangdong Travel Group Building, 18 Pennington Street, Causeway Bay, Hong Kong
Phone: (852) 2180 9787
Email: info@reNeuBioTech.com